The 2-Minute Rule for telus billing support
The 2-Minute Rule for telus billing support
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and over the billing side, that’s all the more horrendous! Purchased a completely new cellular phone as my deal was up for renewal on the internet was speculated to get $100 credit score by no means confirmed up sent the phone through mail the way they informed me to copyright Article and obtained it. I received a text concept saying they received it and my credit score are going to be on my Monthly bill, but still my Invoice came plus they continue to cost me for it. Once i identified as. They had the audacity to state the telephone wasn’t the phone they have been expecting?! What other cellphone could it have already been? It was their phone they despatched me two yrs back?! Together with the provide it back system?! They explained to me they might explore it and e-mail me again in no way obtained an e-mail. They named me again and we’re endeavoring to say it had been a technical difficulty with my telephone exactly the same agent that is designed to have cared for me?
Hey @DjE we are able to surely do what we can to help. Are you able to please send us a private concept and We're going to go from there?
• An acquaintance who is likewise a Telus customer showed me his prepare details, and he is acquiring the same plan for noticeably fewer without needing to buy gadgets, which contradicts what Abdul told me.
@chris14 I wanted to distinct up some inaccurate facts. We will mend TELUS owned downed traces at no charge. We will only get rid of the line totally for construction/renovation functions but there is a charge included. We sent you A non-public message in the event you want to move ahead with both state of affairs.
I left Rogers to come to Telus because I considered inside the promise of higher service and honest procedure, but this working experience has long been anything at all but.
You can then get a text message in the event the agent responds, and you will comply with up at your earliest ease.
If my considerations usually are not dealt with, I is going to be forced to escalate this even more, which include into the Workplace from the President, the media, and the greater Small business Bureau.
Surely not the experience we want our customers to have. Be at liberty to send out us A personal concept and we can easily telus billing support go over our solutions to get this fixed for you.
I needed to Get hold of CS these days with Chat and the Section I need to speak to is simply out there by cellphone. The CS on Chat arranged a simply call again at an agreed upon time slot. When that department named me later I got every thing sorted out.
so i called the customer server (Jane) to solve the issue right after conveying the specific situation and what It can be take place, The agent just side with her associate and he or she lied in regards to the credits and special discounts they faraway from my account as being a loyal customer with Telus and she reported the credits expired and now not out there, she Believe I am Silly, In case the lower price has expired i must see the expiration date on my bill like i see on property service Invoice.
In the approaching weeks and months, we are going to be Performing to broaden the products and services supported, so continue to keep checking back again for updates.
@Oleginza Wrote: I termed Telus CS at eight.55AM Mountain time and they hanged up on me, indicating which i really need to call during "typical Business hours". Is this for true?
At this moment my mobile phone stopped connecting towards the telus community. Due to this fact it's taken me a forty five to sift through the ai gate keepers prompt's just to talk to a real particular person, all although telus ai tries anything to not permit me to speak to a true individual.
The TELUS team acknowledges that our operate spans quite a few Territories and Treaty spots and we have been grateful for the standard Awareness Keepers and Elders who are with us today, individuals who have long gone just before us as well as youth that inspire us.
Yeah, I’m binding by a two 12 months agreement unfortunately, I’m only 4 months in, but I did get somewhere. I assume The manager Business known as me these days so I have a phone conversation with him in an hour. We’ll see how that goes.